Frequently Asked Questions

After your booking inquiry, we will send you a rental contract. The booking becomes effective when the signed contract is received and the deposit is transferred to our account within 30 days.

Included in the rental price: electricity, heating, cooking power, underground parking space, radio, television, internet connection (10Gbit/s Fiber) and all tourist taxes.

In addition to the weekly rate: CHF 150.- for mandatory final cleaning upon departure and CHF 28.- per person for bed, kitchen and towel linen. The oven must be cleaned, otherwise we charge an additional CHF 150.-

Deposit upon contract signing within 30 days. Final payment at least two weeks before rental begins. Bank details will be provided with the rental contract.

If the tenant cannot take the agreed vacation, they remain liable for the rent, unless alternative rental during the intended rental period is possible. We recommend purchasing trip cancellation insurance.

Check-in (rental begins): from 4:00 PM. Check-out (rental ends): until 9:00 AM on departure day.

Please return the keys according to the instructions. Empty the refrigerator (except sauces, mustard etc.), load breakfast dishes into the dishwasher and start the auto program. Dispose of trash and leave the apartment broom-clean.

Apartment C15 has 80 m² with 3 rooms for maximum 4 people: living room with kitchen, 1 master bedroom with 2 beds, 1 children's room with 2 bunk beds. An underground parking space is included. The elevator goes up to the 2nd floor.

Yes, high-speed WiFi is available free of charge. Access credentials can be found in the apartment.

The apartment features a 4K television with Apple TV 4K. You have access to all popular streaming services including Netflix, Amazon Prime Video, YouTube, Apple TV+, and SRF Play.

Music and radio can be played on the SONOS speaker. Connect your device to WiFi, install the Sonos app and select 'Connect to existing system'. With the PURE system you can play music CDs or listen to DAB radio.

Yes, bed, kitchen and towel linen are included in the price of CHF 28.- per person.

The kitchen has a basic stock of spices, tea, coffee etc. that you are welcome to use. In the sideboard next to the dining table you will find a raclette oven and all utensils for fondue.

No, pets are not permitted.

Smoking is not permitted in the apartment, including e-cigarettes.

The apartment may only be occupied by a maximum of 4 people. Subletting is not permitted.

Please observe quiet hours from 10:00 PM both in the surroundings and in the stairwell and apartment.

The skylights must not be opened in winter (snow and snow water). In summer, the skylights may only be opened in dry weather.

Please leave the apartment broom-clean. Pans must be cleaned, the oven must be clean (otherwise CHF 150.- surcharge). The same applies to removal of heavy soiling. No objects may be thrown into toilets and drains.

The tenant commits to protect the premises and inventory from damage. Damaged or unusable items must be replaced. Self-inflicted damage or heavy soiling is borne by the tenant. Please report damage immediately.

For dinner, we particularly recommend Restaurant Alpenrose, Hotel Maria, and Restaurant Gigers. More cafés and restaurants are within walking distance in the village center.

For questions about the apartment, please contact us by email at info@polaschin.ch or through the contact form on our website. We will get back to you as soon as possible.